Installations and Repairs.

Colorado Glass and Shower's objective is to design and install your unit with a “tight as possible” installation. Due to circumstances out of our control, glass cannot conform to bellies, bows and uneven tile or poor workmanship performed by tile contractors. CGS will not be responsible for any structural integrity of the wall or any other mounting surface. CGS will not assume any responsibility for cracked surface material due to installation or removal of existing enclosures. All units require hole drilling in tile, marble, granite and in some cases notching of bull nose or decorative border tiles. Also, on occasion we need to drill into cast iron or fiberglass tubs to safely secure the unit. With glass tiles CGS may recommend drilling through grout lines only to secure enclosure. Glass tiles as well as porcelain and ceramic will on occasion crack while drilling. Colorado Glass and Shower will not be held responsible to repair or replace any tiles that break due to normal drilling. Any tile or surface damage that may result in the removal of an existing unit or upon an installation of a new unit is to be corrected by the purchaser at his/her expense.

Shower bases/tubs with an incorrect pitch can cause water damage. Incorrect pitched sills may drain water onto the outside floor. A threshold or dam will be installed by CGS under any door where the curb is pitched wrong or off level towards the outside of the enclosure. If purchaser refuses this threshold upon the initial installation, CGS will charge a service fee at a minimum of $250.00 to go back and install one after the initial installation has occurred. Opening door outward can cause water to drain down onto the bathroom floor. Correctly built stalls following quality construction will eliminate most of the above problems. Although the doors and enclosures are manufactured to fit given sizes, there may be steam or water leakage, especially in a direct spray situation.

The purchaser is to take into consideration the positioning and aim of the showerhead(s), water pressure, body sprays and any detachable shower sprayers. Please keep in mind a frameless shower is made to deflect water, not retain it. All glass will be centered on curb or tub, unless otherwise specified in writing by CGS or purchaser. Glass hinged doors swing in and out unless layout of opening dictates otherwise.

CGS will assume no liability due to unforeseen conditions such as drilling into pipes that are hidden behind walls where drilling is necessary. CGS requests that the contractor or homeowner notifies CGS prior to drilling if a pipe is in the area where a hole is needed. CGS will redesign and work around a pipe if notified prior to design and installation. Clear & clean movement around the property, home, jobsite and/or business is essential for our technicians at all times. Narrow, windy, and spiral staircases are a limitation to movement. Narrow, windy, and spiral staircases cannot be guaranteed to be free of damage and/or scratches after installation. Touch up repairs and painting will be on the homeowner or General Contractor.

All drawings done by CGS are not to scale and sizes shown on estimate are not exact.

All handles, hooks and towel bars will be installed at our standard height unless otherwise instructed by purchaser and put in writing on proposal or invoice. Towel bars and hooks are optional and will be at purchaser’s request and must appear on the signed proposal or invoice.

All of our shower doors and enclosures are custom made specifically for your opening(s) specifications and yours only. Once you sign off on the estimate and pay your deposit no alterations can be made.

Units without a header may appear flimsy and can create movement or flex while opening and closing door. Notching of decorative protruding tiles or structures may be done by our installers and CGS will not be held responsible for any leaking, damage, breakage or flaws due to the process. CGS will not be responsible for any structural changes after final measurements have been taken. All additional manufacturing and material costs due to alterations will be charged to the purchaser. All defects in the glass and hardware such as scratches, chips, etc., must be acknowledged within 24 hours of installation and purchaser must email all photos of said defects to CGS. Small hair like scratches are common, as well as “dot like” spots embedded within the glass. You, the purchaser, acknowledge that these flaws may be visible at any time, especially when there is a window inside the shower or room.

Removals.

If CGS must remove an existing enclosure, CGS will not be held liable for any damage to walls, tiles, furniture, or any other items in the bathroom while removing the enclosure. CGS will attempt to cover existing holes that were hidden behind the old existing framed enclosure. Due to conditions & configurations, as well as thickness differences from the larger framed metal enclosures to the thinner frameless glass enclosures, CGS will not be responsible or be expected to cover or fill these holes that were originally drilled to support the old unit. After removing existing framed enclosures, you may see discoloration or stains on tile, cultured marble, marble, granite, etc. which are common. CGS will not be responsible for removing any such stains after removal. CGS will dispose of the old enclosure at the purchaser’s request at the time of removal.

Glass.

Glass is a man-made product. Every piece of glass contains various types of flaws or blemishes, which could be visible to the naked eye. Even the best glass available in the market may contain minor defects. The federal government mandates that no defects should be visible in the glass when it is viewed vertically or horizontally from a distance of 11 feet away under normal lighting conditions. All of our glass meets or exceeds these standards set forth by the federal government. The remaking of any glass due to normal blemishes will be based solely at the discretion of CGS and based on using industry standard tolerance levels. Warping of glass is common and may occur during the tempering process. This will remain within the accepted tempering association’s guidelines. Specifications are only available upon request from the purchaser. The glass manufacturing industry and CGS have an accepted cutting tolerance level so all glass sizes can vary plus (+) or minus (-) up to 1/8”. If your glass is within these tolerance levels CGS will not be responsible for any remakes of new glass whatsoever.

Vertical gaps on doors may vary from 1/16? to 3/8? depending on the configuration. All pivot or wall mounted doors will typically have a 3/8” to ½” gap on top and bottom. Vinyl seals are available free of charge only at time of purchase or installation. After time the vinyl seals may discolor or deteriorate. These seals are considered a Wear and Tear Item and will not be replaced by CGS unless paid for by the purchaser. If the purchaser wants CGS to deliver and install such seal (s), the purchaser will also be responsible to pay a minimum service fee of $250.00.

All glass has a greenish hue or tint due to the iron content in the glass. This greenish hue can vary due to the size and thickness of the glass. Low iron glass has a lesser greenish hue and can also vary due to the size and thickness of the glass. Shower enclosure glass is required to be tempered. Tempered logos may appear in any corner of the glass.

Mirrors.

Gap tolerances between glass-to-glass or glass-to-wall may vary between 1/16”-1/4. Aluminum profiles and fillers are available free of charge at the initial time of installation, otherwise, the costumer is subject to a service fee charge.

Production & Lead Time.

Colorado Glass and Shower production times are just an estimation. Delays may occur and the fabrication process may take longer then expected. The customer will be contacted to schedule the installation as soon as the custom order arrives at our shop.

Appointment Cancellation/Rescheduling policy:

All appointments must be performed during normal business hours, Monday -Friday 9:00am-5:00pm. A 48-hour notice is required when changing or cancelling an appointment. If an appointment is missed or canceled without a 48-hour notice, the customer is responsible for a $100 rescheduling fee.

Saturday appointments and night work are available for an extra fee.

Warranties and Maintenance.

All warranty claims are subject to inspection by CGS.

The manufacturer covers any product defects, not Colorado Glass and Shower. Please note that additional labor costs may be applicable even if the issue is covered by a product warranty, especially if the warranty claim is made after our one-year service warranty has ended. Most monolithic glass & mirror have a 5 to 10-year product warranty covering only manufacturing processes, not glass breakage.

For more details about the manufacturer’s warranty for your specific glass, please contact us.

If any hardware fails or discolors within one year of the initial installation or receipt of goods, it will be replaced at no charge to the purchaser. If any hardware fails or discolors after a period of one year of the initial installation, there will be no charge for the hardware however the purchaser will pay a small service charge at a minimum of $250.00 depending on the length of time to repair and the location of the jobsite. Hard coat finishes on hardware may vary from selections due to materials used. Hardware is made of brass and headers are made of steel and aluminum. Finishes may vary from time to time or have a different shade due to the use of different materials used per application. This is to be expected and not covered under warranty. Never use an abrasive cleaner (such as Comet or similar) on our hardware. Many of the components are coated with clear lacquer that will be damaged if subjected to harsh, abrasive chemicals. Drying the hardware with a clean, soft towel on a daily basis is the best way to maintain it. If mineral deposits form on the hardware, mix a couple of drops of liquid soap into a cup of warm water. Clean the hardware using a soft nonabrasive cloth, rinse thoroughly with clean warm water and dry.

Due to the inherent nature of brass, CGS does not warranty any polished brass finishes.

If any hardware or glass becomes loose or needs adjustment within one year of the installation by CGS we will repair it at no charge to the purchaser. After one year the purchaser will agree to pay a minimum service charge of $250.00 depending on the length of time to repair and the location of the jobsite.

CGS warranties leaks on its installations around fixed glass panels only for a period of 90 days. If a leak occurs after a period of 90 days, the purchaser will be subject to a minimum service fee of $250.00.

CGS is not responsible for any mold growing on silicone caulk or tile. Mold can occur from unclean areas or stagnant water.

Service Warranty:

Colorado Glass and Shower guarantees the quality of our glass replacement services for one (1) year from installation. During this period, we will repair or replace any faulty glass or hardware, including caulking, leaking, or improper fitment. If we perform repairs within the 1-year warranty period, the original warranty remains in effect. Repairs come with a 90-day warranty, covering any issues related to the repair work.

Product Warranty:

The manufacturer covers any product defects, not Colorado Glass and Shower. Please note that additional labor costs may be applicable even if the issue is covered by a product warranty, especially if the warranty claim is made after our one-year service warranty has ended. Most double-pane insulated glass replacements have a 10-year product warranty covering only seal failure, not glass breakage. Cardinal Insulated Glass Units have a 20-year product warranty for seal failure.

For more details about the manufacturer’s warranty for your specific glass, please contact us.

Limitations:

Original Purchaser: This warranty applies only to the original purchaser and cannot be transferred or assigned. It terminates upon the sale of the home or building.

Paid in Full: Goods and services must be paid for in full before completion of warranty work.

Excluded Damage: CGS is not liable for glass breakage, glass cracking, damage due to misuse, acts of nature (e.g., fire, flood), faulty design of your property, or alterations made after installation.

Insulated Glass Thickness & Size: Insulated glass units with less than 7/16” overall thickness or over 50 square feet are not covered under any warranties.

Travel: Any warranties beyond 25 miles of CGS may still be covered; however, a trip charge will apply based on the distance traveled.

Design and Construction Exclusions

• The unit is installed in high-moisture environments (including swimming pool enclosures or saunas,

Jacuzzi, hot tub, skylight, refrigeration unit, greenhouse, or sloped glazing)

• The unit is installed in any watercraft, motor vehicle, trailer, aquarium, zoo, solar collector, or control tower

• The unit has been retrofitted with a solar control film adhered to any glass surface

• The unit seal is not able to be fully protected by a minimum seven sixteenths (7/16) inch face covering or “bite”

• The glazing cavity is not effectively weeped to prevent water accumulation

• Wood rot or termite damage in the window frame

Disclaimers for Glass Replacement Services

Aged Materials: We often work with aged materials, and while we take every precaution, we can not guarantee that there will not be any minor damage during the replacement process.

Paint and Stain Touch-Ups: After the glass replacement, the customer may require paint and/or stain touch-ups, which are outside the scope of our services.

Surround Frame Replacements: Surround frame replacements, commonly installed in doors, come with a white frame. CGS does not provide painting services for these frames. The customer must paint the frame after installation if a different color is desired.

Vinyl or Wood Stops: Materials such as vinyl or wood stops that support the glass may be compromised due to sunlight, moisture, or age. We will handle these materials as carefully as possible, but we cannot be responsible for any damage that occurs during the replacement.

Replacement of Damaged Stops: If vinyl or wood stops are damaged during the replacement process and replacements are available, CGS can estimate the replacement. However, this service is not included in the normal scope of the job unless stated explicitly in the original estimate.

Leakage After Replacement: If any leaking occurs after the glass replacement, the customer must notify CGS immediately. We will make immediate repairs as necessary but will not be responsible for any damage caused by leakage.

Termite Damage and Wood Rot: Damage from termites or wood rot is often not observable until we disassemble the window. In such cases, we will carefully replace the glass, but payment for the glass replacement is still required regardless of the underlying damage.

Logistics: Clear & clean movement around the property, home, jobsite and/or business is essential for our technicians at all times. Narrow, windy, and spiral staircases are a limitation to movement. Narrow, windy, and spiral staircases cannot be guaranteed to be free of damage and/or scratches after installation. Touch up repairs and painting will be on the homeowner or General Contractor.

Production & Lead Time.

Colorado Glass and Shower production times are just an estimation. Delays may occur and the fabrication process may take longer then expected. The customer will be contacted to schedule the installation as soon as the custom order arrives at our shop.

Appointment Cancellation/Rescheduling policy:

All appointments must be performed during normal business hours, Monday -Friday 9:00am-5:00pm. A 48-hour notice is required when changing or cancelling an appointment. If an appointment is missed or canceled without a 48-hour notice, the customer is responsible for a $100 rescheduling fee.

Saturday appointments and night work are available for an extra fee.

According to Colorado’s Construction Lien Law, it states that those who work on your property or provide materials and services for your home and are not paid in full have the right to enforce their claim for payment against your property.

This claim is known as a Mechanic’s Lien. If a lien is filed against your property, then your property in the event of foreclosure or a sale of the property, Colorado law provides that mechanic’s liens hold priority over other encumbrances recorded after the commencement of the work. Even if you have paid your contractor in full, if your contractor has failed to pay us, a Lien must be filed against your property and we may look to your property for payment. If a lien is to be sent, the customer also takes the responsibility of the Lien cost and which so will be added to the owed balance.

Website Visitors

Like most website operators, Colorado Glass and Shower collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Colorado Glass and Shower purpose in collecting non-personally identifying information is to better understand how Colorado Glass and Shower visitors use its website. From time to time, Colorado Glass and Shower may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Colorado Glass and Shower also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on WordPress.com blogs. Colorado Glass and Shower only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Colorado Glass and Shower websites choose to interact with Colorado Glass and Shower in ways that require Colorado Glass and Shower to gather personally-identifying information. The amount and type of information that Colorado Glass and Shower gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at WordPress.com to provide a username and email address. Those who engage in transactions with Colorado Glass and Shower – by purchasing access to the Akismet comment spam prevention service, for example – are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Colorado Glass and Shower collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Colorado Glass and Shower. Colorado Glass and Shower does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Colorado Glass and Shower may collect statistics about the behavior of visitors to its websites. For instance, Colorado Glass and Shower may monitor the most popular blogs on the WordPress.com site or use spam screened by the Akismet service to help identify spam. Colorado Glass and Shower may display this information publicly or provide it to others. However, Colorado Glass and Shower does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Colorado Glass and Shower discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Colorado Glass and Shower behalf or to provide services available at Colorado Glass and Shower websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Colorado Glass and Shower websites, you consent to the transfer of such information to them. Colorado Glass and Shower will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Colorado Glass and Shower discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Colorado Glass and Shower believes in good faith that disclosure is reasonably necessary to protect the property or rights of Colorado Glass and Shower, third parties or the public at large. Colorado Glass and Shower takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Colorado Glass and Shower uses cookies to help Colorado Glass and Shower identify and track visitors, their usage of Colorado Glass and Shower website, and their website access preferences. Colorado Glass and Shower visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Colorado Glass and Shower websites, with the drawback that certain features of Colorado Glass and Shower websites may not function properly without the aid of cookies.

SMS Privacy Policy

By providing your phone number on our website, you consent to receive promotional text messages from Colorado Glass and Shower. These messages may include special offers, updates, and news related to our services.

We respect your privacy:

Your phone number will never be shared or sold to third parties.

Messages are strictly promotional and occasional.

Standard message and data rates may apply.

You may opt out at any time by replying STOP to any message.

If you have questions about our SMS policy, please contact us at sales@coloradoglassandshower.com

Comments

Comments and other content submitted to our Akismet anti-spam service are not saved on our servers unless they were marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives.

Privacy Policy Changes

Although most changes are likely to be minor, Colorado Glass and Shower may change its Privacy Policy from time to time, and in Colorado Glass and Shower sole discretion. Colorado Glass and Shower encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a WordPress.com account, you should also check your blog’s dashboard for alerts to these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.